New integration available through the Guidewire Marketplace enables claims professionals to order Social Discovery reports without leaving ClaimCenter, helping insurers streamline workflows and make faster, better-informed claim decisions
Social Discovery, a leading provider of verified social media intelligence for the insurance industry, today announced the launch of an integratio with Guidewire ClaimCenter, now available through the Guidewire Marketplace. The integration enables insurers to order Social Discovery reports directly within ClaimCenter, bringing verified social media intelligence into the claims workflow.
The integration makes access to social media intelligence a seamless part of the claims process. Claim handlers can initiate a Social Discovery report in just a few steps without leaving ClaimCenter, signing into another platform, or re-entering claim information.
“Our goal with this integration is simple: make it as easy as possible for adjusters to get the social media insights they need, right from where they already work,” said Jason Berry, Vice President, Process Development and Engineering, Social Discovery. “By removing extra logins, duplicate data entry, and unnecessary steps, we’re making it easier for claims teams to access relevant intelligence at the point in the claim when it can have the greatest impact.”
Social media can provide claims professionals with information that may not be readily available through traditional sources, including publicly available content that can help validate reported circumstances, identify inconsistencies, and provide additional context around a claim.
Social Discovery combines technology with human verification to identify, preserve, and deliver relevant social media content in structured, court-admissible reports. Integrating access to those reports directly in ClaimCenter helps insurers incorporate that intelligence into existing claims processes without adding another disconnected system or process.
For claims organizations, the integration can help:
-Simplify access to social media intelligence by allowing reports to be ordered directly within ClaimCenter.
-Reduce administrative work with no additional login and duplicate claim data entry.
-Move claims forward faster by reducing friction and delays in obtaining relevant intelligence.
-Support better-informed claim decisions with verified, claim-specific social media content.
-Improve litigation readiness with defensible reporting designed to preserve relevant publicly available digital evidence.
“When adjusters have timely access to the right intelligence, it can help them evaluate claims more efficiently and reach more accurate resolutions,” said Allan Stark, CEO of Social Discovery. “This integration is about adding valuable intelligence to the claims process without adding complexity. It reflects a shared vision for a claims experience that is smarter, faster, and more connected.”
Social Discovery is showcasing the ClaimCenter integration at Guidewire Connections 2026. Conference attendees can visit Social Discovery at booth #CM-N4 to see the integration in action and learn how verified social media intelligence can be incorporated into their existing claims workflow.
About Social Discovery
Social Discovery is a leading provider of verified social media intelligence for insurance claims, litigation and investigations. Combining proprietary technology with human review, Social Discovery helps organizations find, verify and preserve relevant publicly available digital activity and turn it into clear, actionable reports. For more than a decade, Social Discovery has supported carriers, attorneys, investigators and risk professionals with intelligence designed to help them make faster, more informed decisions.