Social Discovery Joins the Verisk ClaimSearch Ecosystem, Bringing Verified Social Media Intelligence to Insurers
Social Discovery, a leading provider of verified social media intelligence to the insurance industry, is proud to announce it is joining Verisk’s ClaimSearch® ecosystem, further expanding access to actionable intelligence for insurers and claims professionals. Verisk (Nasdaq: VRSK), a leading strategic data analytics and technology partner to the global insurance industry, operates ClaimSearch, a claims intelligence network that helps insurers detect fraud, identify patterns and evaluate claims more efficiently.
A recent Verisk study found that more than one-third of consumers (36%) would consider digitally altering a claim image or document, even if doing so would violate insurer rules, underscoring the growing challenges insurers face in verifying claim information. Through this collaboration, Social Discovery’s court-admissible social media intelligence reports will now be accessible to ClaimSearch users, bringing in verified, publicly available content to support claims evaluation. This gives claims professionals access to relevant intelligence that may not be easily uncovered through traditional investigative methods, helping improve decision-making accuracy and resolve claims with greater confidence.
About ClaimSearch and Social Discovery
ClaimSearch is Verisk’s claims intelligence network for the property and casualty insurance industry – a shared platform where insurers contribute and access claims data to support fraud detection, identify patterns, and evaluate claims. Part of Verisk’s Anti-Fraud Claims Solutions, ClaimSearch applies data, analytics, AI and industry collaboration, supported by robust data governance and strict access controls, to help insurers investigate more efficiently and operate with greater confidence. Social Discovery specializes in delivering court-admissible social media reports that provide timely, compliant, and actionable intelligence. These insights can help insurers validate claims, identify indicators of fraud, reduce unnecessary costs, and shorten claims cycle times.
“The challenge for insurers today isn’t just the volume of claims – it’s the growing complexity of fraud and the need to identify it without disrupting the customer experience,” said Shane Riedman, president of Anti-Fraud Analytics at Verisk. “By continuing to bring additional, verified sources of insight into the ClaimSearch workflow, we’re helping insurers investigate more effectively while supporting fair outcomes for policyholders.”
This collaboration reflects a shared commitment to innovation and equipping insurers with smarter tools to navigate an increasingly complex claims environment. As claims organizations continue to seek greater efficiency and faster claims resolution, the collaboration between Social Discovery and Verisk represents another step forward in modernizing claims workflows and helping insurers improve ROI through more informed, timely decision-making.
“We’ve spent more than a decade helping claims professionals uncover information they otherwise may never have seen,” said Allan Stark, CEO of Social Discovery. “Joining the ClaimSearch ecosystem makes it easier to put that intelligence into the hands of the people making claim decisions every day. We’re excited about what this can mean for the industry.”
ClaimSearch® is a registered trademark of ISO Services, Inc., a Verisk Analytics business.
About Social Discovery
Social Discovery is a leading provider of verified social media intelligence for insurance claims, litigation and investigations. Combining proprietary technology with human review, Social Discovery helps organizations find, verify and preserve relevant publicly available digital activity and turn it into clear, actionable reports. For more than a decade, Social Discovery has supported carriers, attorneys, investigators and risk professionals with intelligence designed to help them make faster, more informed decisions.